Privacy Policy

Street Explor ("Street Explor," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and share your personal data, and describes your rights under applicable laws, including the California Consumer Privacy Act (CCPA), General Data Protection Regulation (GDPR), and Family Educational Rights and Privacy Act (FERPA).

Scope of This Privacy Policy

This Privacy Policy applies to all data collected through the Street Explor website, mobile or web applications, geospatial tools, APIs, and other features and services we offer (collectively, the "Service"), as well as any interactions you may have with us, including communications and customer support.

By accessing or using the Service, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Service.

Information We Collect

1. Personal Information You Provide

We collect the following personal information ("PI") directly from you:

• Account Information: Name, email address, role, and affiliated organization (if applicable).
• Payment Information: When you purchase a subscription, billing and payment details are collected via secure third-party processors (e.g., Stripe).
• Third-Party Login: If you use services like Google to register or sign in, we may receive your name and email address from that platform.

2. Information We Collect Automatically

To improve your experience and enhance our platform, we collect:

• Usage Data: Pages visited, map layers accessed, reports generated, session duration, and feature engagement.
• Log Data: IP address, browser type, device information, operating system, and time stamps.
• Location Data: Approximate geographic location based on your IP address or device settings, used to provide location-relevant map data.
• Device & Performance Data: Device type, crash reports, and error logs.
• Communications: Information you provide when contacting us, participating in surveys or events, or engaging with us on social media.

Providing personal information is optional, but some features of the Service may not function without it.

How We Use Your Information

We use personal information to:

• Operate and maintain the Service
• Provide customer support and respond to inquiries
• Analyze usage to improve functionality and develop new features
• Ensure the integrity, security, and performance of our platform
• Comply with legal obligations and enforce our Terms of Service

How We Share Your Information

We do not sell your personal information. However, we may share it as follows:

• Service Providers: For cloud hosting, analytics, customer support, and payment processing.
• Affiliates and Partners: To improve services, with appropriate safeguards.
• Legal Compliance: If required by law or necessary to protect rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or asset sale, user data may be part of the transferred assets.

Your Rights and Choices

Under the GDPR (EU/EEA Residents):

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate data
• Deletion: Request erasure of your data
• Objection: Opt out of data processing based on legitimate interest or direct marketing

Under the CCPA (California Residents):

• Right to Know: Request information about how your data is collected and used
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: We do not sell your data, but you may opt out of future sales if this changes
• Non-Discrimination: Exercise your privacy rights without being denied access or services

You may submit privacy-related requests via streetexplor@gmail.com or through your account settings (if available).

Data Retention

We retain your personal data only as long as needed to provide the Service and fulfill legitimate business or legal purposes. Aggregated or de-identified data may be stored indefinitely for analytics and research.

Data Security

We use industry-standard technical and organizational safeguards to protect your information. While we strive to secure your data, no system is completely immune to unauthorized access or breaches.

Children's Privacy

The Service is not intended for users under 13 years of age. We do not knowingly collect personal data from children. If we learn that a child has provided us with PI, we will delete it promptly.

Educational Data & FERPA Compliance

For users affiliated with educational institutions, Street Explor complies with FERPA. Student data is accessed solely to support educational use of the Service and is not disclosed without authorized consent.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in technology, regulation, or our practices. Any material changes will be communicated via the Service or email. Your continued use of the Service constitutes your agreement to the revised policy.